Refund policy

Returns and refunds

This policy applies to orders placed directly with the VALMARIS Shopify store, operated by Swift Runner LLC. For Amazon, Faire, or other marketplace purchases, use that marketplace's return process.

Unopened products

You may request a return within 30 days after delivery. Items must be unused, unopened, and in their original packaging with all seals and included accessories intact. Keep your order number or proof of purchase.

Opened oral-care items

For hygiene reasons, opened or used whitening strips cannot be returned for a change of mind. This does not limit your rights concerning defective, damaged, incorrect, or otherwise nonconforming products. If you experience a product problem, stop use and contact us so we can review it.

How to request a return

Email support@swiftrunnerusa.com with your order number, the item, and the reason for the request. For damage or an incorrect item, include photos if available. We will provide return authorization and the correct shipping instructions. Do not send a return to an Amazon warehouse without our instructions.

For an eligible change-of-mind return, you pay the return postage and the original shipping charge is not refundable. We do not charge a restocking fee. For a damaged, defective, or incorrect item, we cover any return shipping we require and arrange an appropriate replacement or refund.

Refund timing

After receiving and inspecting an authorized return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. Contact us if you need help locating a refund.

Cancellations

Contact us promptly to request cancellation. We can cancel an order before fulfillment begins; once processing has progressed, cancellation may not be possible and this return policy applies. If we cannot fulfill an order, we refund the unfulfilled items.

Mailing address: Swift Runner LLC, 2411 Richland Ave, Apt 222, Metairie, LA 70001, United States. Contact us first for the correct return destination. This policy does not exclude any rights that cannot be excluded under applicable law.